Terms & Conditions

We are sure that you will love your chimenea and accessories but if you change your mind the following regulations give consumers and sellers certain rights and protection when they shop for goods 'at a distance':

Distance Selling Regulations 2000

Under the Distance Selling Regulations as set out by the Office of Fair Trading, UK customers have the right to cancel their order at any time from placing the order until seven working days after the customer receives the order. This does not apply to items that have been made to your specification or cost of carriage.

To conform with the Regulations a customer who wishes to cancel an order must notify us in writing (by 1st class post), fax or e-mail. A telephone call is not sufficient:

Rhys Davies
Mexichim
14 Carmarthen Drive
Tonteg
Pontypridd
CF38 1HY

Fax No: 01443 201410
e-mail: rd@mexichim.co.uk

Please ensure you include your name, address and contact telephone number.

You must return the goods to us at your expense, in the original condition and packaging. Please note that we cannot be held liable for any damage during transit from you, therefore we recommend that you insure the goods (most couriers offer a standard insurance included in the cost of shipping so you just need to ensure that it covers the cost of the item you are returning). If we receive damaged goods we will not be able to refund the cost of the goods to you. Providing that the goods are received in good condition we will refund the cost of the goods within 30 days by the original payment method.

When we receive your written cancellation notice we will contact you regarding the return of the goods.

This does not affect your statutory rights.