Order & Enquiry Line 01443 201410


FAQs

Do you have a shop?
We don't have a shop but you can collect Chimeneas from our warehouse in Abercynon, South Wales. If you collect you will make a further saving. We also exhibit at a number of shows throughout the country so please check Shows to see if we'll be near you.

How much is delivery?
We offer FREE delivery on all our products over £50 to mainland UK (excluding Highlands) with the exception of Chimeneas to Scotland. Chimeneas are sent via a Pallet delivery service and some areas of Scotland will
incur a surcharge, please contact us with your postcode to check the delivery charge.
There is a delivery charge of £3.45 for orders under £50 to mainland UK (excluding Highlands). Additional delivery charges for products other than chimeneas:

Scottish Highlands, Islands and Northern Ireland - £10
Isle of Man - £20
Other European Countries - please contact us

How long does delivery take?
We aim to send your goods out within 2-5 days but this maybe extended when we are exhibiting at garden shows. We use Royal Mail, Hermes or Parcelforce depending on the size of the parcel. Following a number of breakages, Chimeneas are now delivered by a pallet delivery service. The pallet is delivered 'kerbside'. If you think this will be a problem for you please speak to us before placing the order.

Do I need to sign for my goods?
For most items, Yes. When we use a courier or for the pallet delivery service someone will need to sign to receive the goods. If you are unable to check the package in front of the courier, please sign the documentation and write 'UNSEEN' on it as this allows us to make a claim in the event of breakages.

My chimenea was broken when I took it out of its packaging what do I do?
In the unlikely event that your chimenea arrives damaged, please e-mail or mail us photos of the problem along with a photo of the packaging if this was also damaged. We will then contact you to resolve the issue.

I would like my chimenea delivered on a Saturday is this available?
Unfortunately the pallet service does not offer this delivery.

What makes your chimeneas different to other chimeneas ?
Where shall we start? Our chimeneas are a country of origin product, Mexican chimeneas from Mexico where they originated. They are not Chinese copies which are favoured by most DIY chains because they're cheap. Chinese clays are not as good as Mexican clays and therefore they are more likely to crack at the first sign of frost. Our Mexichims are made for us. They are fired to very high temperatures and are pre-sealed. Our range of Gardeco Chimeneas are slightly smaller than our Mexichims and are also made in Mexico.

Isn't a cast iron/metal chimenea better than clay?
No! Cast iron will rust and form holes. The rust will discolour your patio or decking. They don't radiate heat like a clay chimeneas. Also metal chimeneas are more likely to cause nasty burns. We suppose it's a matter of taste but we think the clay chimeneas look so much nicer in the garden too.

Doesn't a clay chimenea take a lot of looking after?
No. Use a sealant on our Mexichims once or twice a year. Just make a couple of small fires in the chimenea to start with on a bed of sand and then away you go.

What's the best fuel to use?
We love to be carbon neutral so we'd always recommend using wood on both our Mexichim. You should use fully seasoned wood to avoid smoke. Certainly Wood produces the best seasonsed logs we have come across. They have an excellent heat output and hardly any smoke, have a look at their website for more information
.

www.certainlywood.co.uk

 

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