Order & Enquiry Line 0845 066 1001

 

 

FAQs

How much is delivery?
We offer FREE delivery for accessories & cookware to mainland UK addresses. There is a £19 pallet delivery service charge for all Chimeneas to mainland UK whether purchased as an Estandar or Completo. The Scottish Highlands will incur a surcharge, please contact us with your postcode to check the delivery charge. (Scottish postcodes included in £19 delivery charge are TD, DG, KA(not islands), ML, EH, G, FK, KY and some postcodes in PA, PH, DD).

How long does delivery take?
We aim to send your goods out within 5 days but for chimeneas please allow up to 2 weeks during busy periods. Accessories are sent via Royal Mail or DHL. Following a number of breakages, Chimeneas are now delivered by a pallet delivery service. The pallet is delivered 'kerbside'. If you think this will be a problem for you please speak to us before placing the order.

Do I need to sign for my goods?
Yes, when we use a courier (for some accessories) or for the pallet delivery service someone will need to sign to receive the goods. If you are unable to check the package infront of the courier, please sign the documentation and write 'UNSEEN' on it as this allows us to make a claim in the event of breakages.

My chimenea was broken when I took it out of its packaging what do I do?
In the unlikely event that your chimenea arrives damaged, please e-mail or mail us photos of the problem along with a photo of the packaging if this was also damaged. We will then contact you to resolve the issue.

I would like my chimenea delivered on a Saturday is this available?
Unfortunately the pallet service does not offer this delivery.

 

What makes your chimeneas different to other chimeneas ?
Where shall we start? Firstly our chimeneas are a country of origin product, Mexican chimeneas from Mexico where they originated. They are not chinese copies which are favoured by most DIY chains because they're cheap. Chinese clays are not as good as mexican clays and therefore they are more likely to crack at the first sign of frost. Secondly our chimeneas have been developed over a number of years and are the result of a strong relationship between our partners, Dana and Alison Doncaster and the manufacturer in Mexico. The Superchim® is fired to temperatures of 1600°C and this, along with the glazing, means that the chim can be used in all weathers. It's frostproof down to -20°C without a chimenea cover (although we do recommend using a cover when not in use to prevent rain blowing inside, it won't affect the chim it will just stop your sand getting soggy). Thirdly, we are the only supplier of these chimeneas in the UK. Last but not least we believe we are the only chimenea company to offer a 2 year guarantee and that's how confident we are with our product.

Isn't a cast iron/metal chimenea better than clay?
No! Cast iron will rust and is more likely to cause nasty burns. We suppose it's a matter of taste but we think the clay chimeneas look so much nicer in the garden and when you can get one with the attributes of our Superchim® why bother with metal?

Doesn't a clay chimenea take a lot of looking after?
No, not with the Superchim®. Due to its glazing it doesn't need to be treated with chimseal. Just make a couple of small fires in it to start with on a bed of sand and then away you go.

What's the best fuel to use?
Although you can use any fuel on our Superchim® we love to be carbon neutral and use wood. You should use fully seasoned wood to avoid excessive smoke. Certainly Wood produces the best seasonsed logs we have come across. They have an excellent heat output and hardly any smoke, have a look at their website for more information.

www.certainlywood.co.uk

     

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