FAQs
How much is delivery?
We offer FREE delivery for accessories &
cookware to mainland UK addresses. There is a £19 pallet delivery
service charge for all Chimeneas to mainland UK whether purchased as
an Estandar or Completo. The
Scottish Highlands will incur a surcharge, please contact us with your
postcode to check the delivery charge. (Scottish postcodes
included in £19 delivery charge are TD, DG, KA(not islands), ML,
EH, G, FK, KY and some postcodes in PA, PH, DD).
How long does
delivery take?
We aim to send your goods
out within 5 days but for chimeneas please allow up to 2 weeks during
busy periods. Accessories are sent via Royal Mail or DHL. Following
a number of breakages, Chimeneas are now delivered by a pallet delivery
service. The pallet is delivered 'kerbside'. If you think this will
be a problem for you please speak to us before placing the order.
Do I need
to sign for my goods?
Yes, when we use a courier
(for some accessories) or for the pallet delivery service someone will
need to sign to receive the goods. If you are unable to check the package
infront of the courier, please sign the documentation and write 'UNSEEN'
on it as this allows us to make a claim in the event of breakages.
My chimenea
was broken when I took it out of its packaging what do I do?
In the unlikely event that
your chimenea arrives damaged, please e-mail or mail us photos of the
problem along with a photo of the packaging if this was also damaged.
We will then contact you to resolve the issue.
I would like
my chimenea delivered on a Saturday is this available?
Unfortunately the pallet
service does not offer this delivery.
What makes
your chimeneas different to other chimeneas ?
Where shall we start? Firstly
our chimeneas are a country of origin product, Mexican chimeneas from
Mexico where they originated. They are not chinese copies which are
favoured by most DIY chains because they're cheap. Chinese clays are
not as good as mexican clays and therefore they are more likely to crack
at the first sign of frost. Secondly our chimeneas have been developed
over a number of years and are the result of a strong relationship between
our partners, Dana and Alison Doncaster and the manufacturer in Mexico.
The Superchim® is fired to temperatures of 1600°C and this,
along with the glazing, means that the chim can be used in all weathers.
It's frostproof down to -20°C without a chimenea cover (although
we do recommend using a cover when not in use to prevent rain blowing
inside, it won't affect the chim it will just stop your sand getting
soggy). Thirdly, we are the only supplier of these chimeneas in the
UK. Last but not least we believe we are the only chimenea company to
offer a 2 year guarantee and that's how confident we
are with our product.
Isn't a cast
iron/metal chimenea better than clay?
No! Cast iron will rust and
is more likely to cause nasty burns. We suppose it's a matter of taste
but we think the clay chimeneas look so much nicer in the garden and
when you can get one with the attributes of our Superchim® why bother
with metal?
Doesn't a
clay chimenea take a lot of looking after?
No, not with the Superchim®.
Due to its glazing it doesn't need to be treated with chimseal. Just
make a couple of small fires in it to start with on a bed of sand and
then away you go.
What's the
best fuel to use?
Although you can use any
fuel on our Superchim® we love to be carbon neutral and use wood.
You should use fully seasoned wood to avoid excessive smoke. Certainly
Wood produces the best seasonsed logs we have come across. They have
an excellent heat output and hardly any smoke, have a look at their
website for more information.
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